Feel Secure with Workers Credit Union
Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.
If you suspect debit card fraud
Report fraud immediately. Call our Contact Center at 800-221-4020 and follow the steps below.
- To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
- To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
- To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.
If you suspect checking fraud
Report fraud immediately. Call our Contact Center at 800-221-4020 and follow the steps below.
- To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
- Before submitting this form, you must first contact the merchant directly to dispute the transaction.
- If unsuccessful, send us the form with a signed letter of dispute.
If you suspect credit card fraud
Report fraud immediately. Follow the steps below.
- To dispute a credit card transaction call Card Member Services at 800-558-3424 or schedule an appointment at your local branch.
- View your credit card activity at myaccountaccess.com.
Fraud Prevention Alerts
Phone Call Alert
Text Alert
Email Alert
Workers' Blog
Up To Their Old Tricks: Telephone Fraud
Once forgotten for fancier cyber-attacks, criminals have brought analog back to the forefront, and we have some tips to help protect your information.
Read MoreHow To Avoid Email Scams
Every day our inboxes are inundated with legitimate emails from friends, family, coworkers, and a variety of subscriptions. But hiding in between all of them are criminals waiting to strike. We have some tips to avoid these types of scams.
Read MoreHow To Protect Your Heart And Your Wallet
Love is in the air and so are romance scams. Fraudsters like to target vulnerable individuals this time of year by establishing trust in order to access personal information. We have the red flags to look for and what to do if scammed.
Read MoreRecognizing Fraudulent Messages
Text message scams targeting financial institutions have become more prevalent in the past few months, targeting consumers on their phones. The best way to protect yourself is to play defense.
Read MoreEven Safer Transactions
Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.